Service Lead at Carter's Oshkosh

POSITION PURPOSE

The Customer Service Lead (CSL) is responsible for opening/closing the store, covering meals/breaks and ensuring that proper store procedures are followed when store management is not on duty or unavailable on the sales floor.  The CSL will supervise all employees during the opening/closing of the store, customer interaction, and limited operational functions in the absence of store management. They are responsible for maintaining the Customer Experience as per Company standard and to support in the efficient expedition of all customer transactions.  The CSL consistently abides by Our Values: Act with Integrity, Exceed Expectations, Succeed Together, Inspire Innovation, and Invest in People